We’re here to support you and your business

On Sunday 6 September 2020, the Victorian Government announced the Coronavirus (COVID-19) roadmap to reopening. With restrictions on businesses in metropolitan Melbourne still in force until certain trigger points are met, our Melbourne office will continue to be closed for on-site work and will be unattended until further notice. We will reopen the office as soon as we are able to once workplace restrictions have been eased by the Government.

Postal delivery delays

Please note that Australia Post’s delivery services have been heavily impacted due to the massive demand and current workforce capacity constraints in Victoria. As a result, there are currently delays for deliveries within and into Victoria.

During the temporary closure of our Melbourne office premises, all physical mail and deliveries are being redirected and are likely to be subject to the aforementioned delays. We appreciate your patience during this time.

Where possible, we encourage you to send all correspondence digitally. If you have items that cannot be sent digitally, please contact your Banks Group representative to arrange a suitable delivery solution prior to sending.


Documents requiring signatures are being sent via our secure digital signing platform, DocuSign.

If you are not receiving emails via DocuSign, please check your junk/spam folders to ensure they are not being redirected by your email filters.

A good way to ensure that you receive these emails is to add the following domains to your safe/trusted senders list in your email client:

  • @docusign.net
  • @docusign.com
  • @banksgroup.com.au

We’re only a call away

Our team is well-equipped with the technology and processes to assist you and your business while working remotely. We remain contactable via phone, email and other virtual meeting platforms.

Please do not hesitate to get in touch with us via your Banks Group representative, (03) 9810 0700 or info@banksgroup.com.au if you have any questions, concerns or require assistance.

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    Banks Group is an association of independent firms that operate in Melbourne, Sydney and Auckland under the same trading name. Neither the Melbourne Banks Group, Sydney Banks Group or Auckland Banks Group are partners or agents of each other and shall not be liable for any act or omission of each other. Liability limited by a scheme approved under Professional Standards Legislation


    All services are provided as a Corporate Authorised Representative of Magnitude Group Pty Ltd (ABN 54 086 266202, AFSL 221557).


    Financial Planning Services provided as an authorised representative of Count Financial Limited ABN 19 001 974 625 Australian Financial Services Licence Holder Number 227232 a wholly-owned, non-guaranteed subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124. Count is a Professional Partner of the Financial Planning Association of Australia Limited. Count advisers are authorised representatives of Count. www.count.com.au

    "Please note that any taxation and accounting services are not endorsed nor the responsibility of Count Financial Limited".